Frequently Asked Questions
Everything you need to know about our premium stoles and scarves.
What materials are used in your stoles?
We pride ourselves on using high-quality natural fibers, including premium silk, fine wool, organic cotton, and ethically sourced cashmere to ensure a soft feel and long-lasting durability.
How should I care for my stole to keep it looking new?
To preserve the delicate fibers, we recommend dry cleaning for silk and cashmere items. For cotton and wool blends, a gentle hand wash in cold water with a mild detergent is best. Always air dry flat.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. If you are not satisfied with your purchase, you can request a full refund or an exchange.
Do you offer gift wrapping services?
Yes, we offer elegant gift packaging options at checkout, perfect for birthdays, weddings, or corporate gifts. You can also include a personalized message for the recipient.
Are the colors on the website accurate to the real product?
We strive to display our products as accurately as possible. However, due to different monitor settings and lighting during photography, slight variations in color may occur.